PLACE AND TIME OF DELIVERY

Orders for deliveries only within the territory of the Greek State are accepted, in case of orders from another country, the customer / user should indicate to us the transport / courier agency where he wants to deliver the products. Orders are executed within a working eighth (9:00 am - 5:00 pm) except Saturdays, Sundays and public holidays.

The hours and the days, of the routes of each shipment are unilaterally defined by the company Polihome (hereinafter referred to as "the company") or by the cooperating transport / logistics agency and are communicated to the customer / user. In cases where the customer / user can not receive the at the day - time appointed, the carrier shall redeem the delivery day and notify it to the customer / user. In cases where the customer can not pick up at the next appointment, he / she will have to pick up the products from his closest storehouse to the region of the co-operating company. Orders that include ordered products are sent directly after the collection of all products to the warehouses of the company in Sindos, Thessaloniki (for Northern Greece) or Tavros, Attica (for southern Greece). It is not excluded that a single item of an order is shipped in part if agreed with the customer.

ORDER DELIVERY METHOD

Shipment to customer / user in areas covered by the company's distribution network.

The products and services delivered after the sale are sent to the address and the recipient that the customer / user has declared when submitting his order, which has been accepted by the company. The company freely chooses the means of shipment where the place of delivery is served by its distribution network and communicates it to the customer either by telephone or by e-mail of acceptance of the order. The customer / user is informed in the above manner about the shipping cost of the order. If the mission concerns a remote or inaccessible destination (but not limited to, island or border area, etc.), then the customer / user can be informed later by telephone or e-mail. 

Company Distribution Network

The distribution network of the company provides 95% population coverage of Greece and is defined by regions:

• In most of the above areas the delivery is set up to the pavement of the entrance (except Athens and Thessaloniki, where there is the possibility of upstairs). In cases where the affiliated transport agency is unable to deliver on the pavement of the entrance, delivery will take place at the closest possible delivery point.
• The delivery of products in-house, is carried out if the product or products of the order fit into the elevator or if the width of the staircase allows their passage. Alternatively, the use of a lifting platform is recommended (with the corresponding charge specified in the options of the lifting service), especially for large-volume items (e.g., sofas).In cases where lifting on the floor is impossible from the stairs due to heavy weight or volume, the delivery will be on the pavement of the entrance and the company will refund the agreed amount of the lift service if it has been paid. (The lift service is only available in the cities of Thessaloniki and Athens).
• Delivery concerns large urban centers, any other area (eg villages, remote areas) may be considered as inaccessible areas, thus not belonging to the distribution network of the company. In these cases, the Company reserves the right to refuse delivery of the goods or request an additional charge from the customer / user.
• If the delivery address provided by the customer/user is difficult to access from the company transport agency (eg truck) or is not allowed to enter for the company transport agency, then please let us know when registering the order so that appropriate action can be taken. In the event that no update is made, then the shipping company/agency has the right to deliver the goods to the nearest point accessible by the means of transport or to request a surcharge from the customer/user for the delivery of the goods to the pavement of the entrance.

Deliveries to areas outside of the Company's Distribution Network - liabilities

In the event that the customer specifies in the order to deliver to a place of delivery outside the Company's Distribution Network (all areas not mentioned above), then the customer is required to choose the way of delivery by the authorized carrier, while the company fulfills its obligation to transfer and deliver the species by delivering the item in good condition and packing to the carrier designated by the buyer. The risk of sale in this case is transferred to the buyer at the time of delivery of the goods sold by the company to the carrier. For this obligation (carrier definition and direct debit by the carrier), the customer will be informed when submitting his order. In the case of delivery to areas outside the Company's Distribution Network, there is no pay on delivery method available.

General terms for shipping products and services

The Company reserves the right to modify the terms, conditions and shipping prices at will and without prior notice required to inform its prospective customers of these changes by reviewing the present terms of use of the Polihome electronic platform (e-shop).

Pickup from Warehouses

The company offers the customer the possibility of picking up the sold items through the electronic store of products and services, when they are available, from the warehouses of the company Afoi Politi EE in the industrial area of Sindos, Thessaloniki (Ιndustrial Area of Thessaloniki, Roadf A4, Block2, Sindos, Thessaloniki, postcode 57022) or from the warehouses of a cooperating transport company with Afoi Politi EE in the area of Aigaleo (9 Mikeli Street, Aigaleo, E-transporters, postcode 12241 - Pickup hours, daily and Saturday: 12:00 - 17:00). Specifically, the customer is entitled to choose through the electronic store the product(s) he wishes to pick up from the warehouses/logistics, provided that the products have been gathered and are ready for pickup. The employees of the company are obliged to inform the customer/user when the products are ready for pickup.

In case the product(s) that the customer/user ordered are available in the warehouses/logistics, the customer will be able to come to the warehouses/logistics to pick up the sold items, after at least one hour has passed since the submission of his order through the electronic store (for example, if the customer places an order at 3:00 PM, he will be able to pick it up from the selected store at least after 4:00 PM). In case it is found that a user abuses this possibility provided by the company (e.g. repeated ordering of items through the electronic store and failure to pick them up from the warehouses, etc.), the company may reject and refuse the order of said user through the pickup option from the store. If the customer does not come to the store to pick up the sold items (i.e., pickup of the goods and payment of the price) within 30 days from the moment the products are ready for pickup, then the sale is automatically canceled, subject to the dissolutive termination due to the customer's failure to fulfill his obligations.

Specifically, for the cooperating transport in Aigaleo, Attica, the pickup of the goods must be made within 5 working days from the moment the customer is notified that his products are available for pickup.

Extension of the deadline is only allowed for force majeure reasons, provided they are communicated in advance by the customer and confirmed in writing. In the event of cancellation, Afoi Politi EE bears no responsibility for this. In case a deposit has been given by the customer/user for a special order of products upon the request of the company, then the company reserves the right to withhold this deposit and cancel the order.

There may be transportation costs for pickup from central warehouses, depending on the supplier's headquarters.

Responsible for receiving on behalf of the customer

Receipt in any case is made by the person mentioned in the order as the consignee with the demonstration of his identity card or passport or in general a public document suitable for proof of identity if the person mentioned in the order as the recipient can not receive himself to notify us in writing at the [email protected] e-mail address. Polihome reserves the right to claim repayment by the supervisor or guardian of any orders made by legally incapacitated persons.

Time to fulfill the sale - delivery

The delivery time of the products and services sold is specified in the order of availability, confirmed in the acceptance of the order by the company, and is no more than sixty (60) working days from the time of the sale unless there is a special agreement, confirmed in writing, by e-mail. If such time is not agreed and confirmed for any reason in the above manner, delivery will be made no later than sixty (60) working days from the receipt of the order and the preparation of the sale. In the event of unforeseeable impediments to the delivery of a product / products, the company is entitled to postpone the delivery of all or part of the products and services sold by a written statement (an e-mail) to the client(at the same time, the telephone will be informed), provided that the total waiting time, together with the postponement, does not exceed sixty (60) days from the date of approval of the order and the preparation of the sale. Otherwise, if the sixty (60) days period is exceeded due to a failure or failure of the COMPANY to deliver the customer, only the customer will be entitled to set a new second delivery period in excess of sixty (60) (such a new deadline is not necessary if the company denies the delivery in general or if the delivery served the customer's interests only if it was within the legal time of sixty (60) days and the customer was informed by the company). If the additional deadline set by the customer is not respected, the latter is entitled to terminate the contract of sale for arrears. The remainder of the order is normally executed unless the items on the order are relevant, will be used as a whole and are incidental to each other and the customer declares that the partial fulfillment of the order does not serve his needs or interests, so the company must cancel the entire order.